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#Ebay orders bought my item how to
#Ebay orders bought my item full

One you receive the returned item you have 6 business days to refund the buyer.

The buyer must s end the item back within 14 days of starting a return.

eBay will look at the item description and any other details - if they decide the item doesn't match the description, eBay will ask the buyer to return the item but you will be responsible for return postage costs. If you don't reply, or don't offer those options the buyer can ask eBay to step in.

You have 8 days to respond to the request: you can either offer a refund or a replacement.

Buyers have 30 days after actual (or latest estimated) delivery date to request a return.

#Ebay orders bought my item full

If eBay becomes involved the review the case, and if they find in favour of the buyer then eBay will refund the full cost and postage costs via PayPal, which you have to pay eBay.

30 days after reporting the item not received the request closes automatically if eBay isn't involved.

You have 8 days to respond to the buyer: If the buyer isn't satisfied with your response, they can escalate it to involve eBay.

They should contact you so you can try to resolve the problem by sharing the tracking details, investigating where the parcel is, or offering them a refund.

Buyers have 30 days after the last estimated delivery date to report an item as not received.

Time limits for eBay's Money Back Guarantee returns If a buyer claims that they haven’t received an item, or it doesn’t match the description, then it’s covered by eBay’s Money Back Guarantee. eBay final value fees will show as credit on your next seller invoice. You then have to refund the buyer within 6 working days.

Once you receive the item you have to inspect it and make sure it meets eBay's policy for the condition of returned products.

If you accept the return the buyer has 14 working days from when they first opened the return to send it back.You can either: - accept the return and provide the buyer with a return label - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item - send a message to the buyer to try and resolve the problem.You have 8 calendar days to review the return request and take action.The buyer requests a return in their My eBay and you'll be notified by email.If you have to pay the return postage costs and use an eBay label the cost will be included on your next monthly seller invoice as a fee.ĮBay make it very easy for buyers to return items, so it’s important that you fully understand the process, and when you have to take action:.

However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs.Who pays the cost of returning an item depends on the situation: Whatever the reason for a return, as long as it’s requested within the appropriate time frame, you have to refund the original postage costs. Refunds should be made using the method that the buyer paid with, unless you come to a different agreement.įind out more about the regulations for selling online here.

#Ebay orders bought my item how to

Your returns policy needs to have clear instructions on how to return an item, and any exceptions such as international sales. Find out about setting up your eBay returns policy here. Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return. What returns policy do you have to offer on eBay?Īll sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). We take you through the eBay returns process, who pays the return postage, and how eBay’s Money Back Guarantee works. Returns are a part of all retail business, but when you’re an eBay seller you have to follow eBay’s returns procedures and the outcome is sometimes out of your control.